Frequently asked questions regarding our wedding photography service
At Jaxon Photography we strive to deliver exceptional standards of customer service to compliment our award-winning wedding photography. We receive many customer queries, so here are some of the most frequently asked questions regarding our wedding and engagement photography service. Hopefully, these answers will help you save time so that you can make an informed decision as to whether our photography services are suitable for your specific requirements. If there are any questions not listed on this page, please feel free to contact us and we will be more than happy to help.
We are available Tuesday to Saturday between 10am and 6pm by appointment only. I always advise customers to book well in advance as we are often on location and sometimes cannot respond to your call at short notice.
What is your philosophy regarding Wedding Photography?
My approach to wedding photography is that of a storyteller, so before we capture the story I spend some time with you and your partner to find out about you, your interests and your style. I work with the bride and groom, the how, what and why helps me but sitting with you, listening and observing your body language speaks even louder. The way you connect without making eye contact, how she paints in the subtle shades of the story as he pauses for her to do so. As a Charlotte wedding photographer our initial communications will tell me if we are a good fit for each other. It also helps me immensely as I can understand both your likes and dislikes and ensure that any specific requirements are incorporated into the photography.
A wedding photographer is more than someone who just shows up at your wedding with camera equipment. I do whatever is necessary to capture the best story for each couple. Including but not limited to sewing the dress, driving the bride to her wedding, consoling the bride and coordinating if I must.
Are you a full-time professional photographer?
Yes, I have been a full-time professional photographer for over 15 years and I have photographed a number of weddings for many happy clients. In addition to this, I am skilled in family portraits, engagement photography, portrait photography and fine art techniques.
Are you a photojournalist or a traditional type photographer?
I think that the modern-day wedding photographer needs to be versatile, as one style certainly doesn’t fit all. I provide a truly custom experience as I understand that the same style doesn’t suit every couple. Adapting my style and showing flexibility means that I can expertly capture the essence of luxury weddings for the modern bride.
I may apply a documentary/reportage approach to cover a section or a substantial part of the wedding day but during the pre-wedding preparations we may adopt high fashion and editorial techniques. Some of the more detailed shots throughout the day may require something more artistic, but I will use my intuition and photography skills to capture each moment perfectly and I use whatever style is necessary to document the day, and the story as it unfolds.
Do you have membership in any professional associations?
I am extremely committed to keeping up to date with the latest developments in the photography industry which is reflected through my professional memberships. Currently I have memberships with the following; Professional Photographers of America (PPA) and Wedding and Portrait Photographers International (WPPI)
Do you have liability insurance and business license?
Yes. I possess all of the necessary insurances and licenses which can be viewed on request.
Do you have wedding photography packages?
We certainly do. After 15 years in the industry, I know that each wedding event is different so we have a range of packages to suit every budget and requirement from the basic through to the advanced. If there isn’t a photography package that fits your requirements, please contact me and we can design your own to suit.
When should we retain your services?
I always advise clients to book as far in advance as you can to avoid disappointment. Often as soon as you have booked the date and venue you can book us in for your photography
Frequently asked questions: Engagement & Additional Photography Session
Do you take engagement portraits?
Yes we do, this is a complimentary, one hour session that gives us the chance to get to know our clients better. It is not exchangeable and no monetary value is ascribed if you choose not to use it. This service is included in our Fine Art packages only.
Do you take bridal portraits?
Yes we do for an additional fee.
How long does it take before I can see my proofs (previews) and will they be available online?
Your engagement previews are posted online for 14 days, within 5-10 days of your engagement photography session.
Can you make ‘save the date’ cards from the engagement pictures?
Yes we do, as well as thank you cards after the wedding. I have a range of designs available so please ask and you can select from the design options.
Frequently asked questions about: The Wedding Day
Who will photograph my wedding?
I am the lead photographer on all my weddings.
Do you have an assistant/second photographer?
If there is a requirement for more than one photographer we can provide additional support as required.
Do you use professional photography equipment and is there backup.
Yes, I always use the latest photography equipment, the Canon professional range with a minimum of two digital camera bodies/flashes and a wide assortment of lenses. All cameras have the ability to carry and we utilize multiple memory storage devices on wedding day.
At what point before the wedding will photography begin?
We recommend that photography begins two hours before the wedding, however as with most things with our service, this too is customizable, so it can start whenever you want it to.
Is there a limit on the number of pictures you take at me wedding?
No, the number of pictures we take and subsequently the number of proof (previews) is determined by how much is happening at your wedding and the time of coverage. On average a couple will see 500-1000 previews.
I have ideas on what I want from my photographer, are you open to suggestions?
Yes, I always work with clients to gather as much information as I can on their specific requirements as it is their day so however they would like the day to be captured is entirely up to the client. I do recommend that we set up a few meetings before the wedding so we can discuss this in more detail so on the day you can enjoy the occasion rather than worrying about photographs.
Can my guests take pictures at the wedding?
Absolutely, however we request that during the session immediately after the wedding ceremony that NO ONE is allowed to take pictures but us. We will be working very quickly because of limited time and don’t need any distractions.
How long will you be at our wedding?
The package you choose or designs, dictate the coverage time, however additional coverage time may be purchased.
Questions about our Timeline and Deliverables/Albums/Prints
When will my wedding previews be ready, how long do I have to make the selection for my album?
Your online wedding gallery will be posted for 65 days within 21-30 days after your wedding date. You have 45 days to decide on your selection for the album.
Will my guests be able to view and purchase pictures?
Yes, if this is something that you would like. We have an opt-in policy at Jaxon Photography. The site’s address and password will only be given out if you specify in writing.
What type of albums do you carry?
We carry flush mount or coffee table albums and traditional styles are also available. You may choose any style for the main or parent album.
Do we choose the pictures for the album or is it pre-designed?
Once the previews have been delivered, couples are able to choose the pictures that they would like including in the final album which will be posted online through our secure web portal. You then have 14 days to review the album and request any changes before the final album is produced.
Can we have black and white or sepia toned style print in the album?
Yes this can be incorporated into the final album. Just let us know and we will be happy to accommodate your request.
Will my images be retouched?
All of the images for prints and albums get basic retouching.
How long will it take for my album to be finished?
Upon approval of your design the finished product will be available in 6-8 weeks.
Do I get a DVD with the wedding files?
Yes, they are high-resolution image files and a copyright release for personal reproduction. The DVD is delivered along with your album(s).
Frequently asked questions about: Our Agreement and Payments
Do you require a retainer to book our date?
Yes we do and the balance is due one month before the wedding date. Installment payments may be made if you wish but balance must be paid in full one month before the wedding.
We are certain that we want to book you but we haven’t decided on the package?
You may choose a smaller package to lock in your date and you are free to upgrade the package up until the wedding day.
What forms of payment do you accept?
Jaxon Photography accept a number of payment methods including cash, check or credit card (thru PayPal on line).